Customer Satisfaction Survey

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We are striving to provide a service that meets your expectations, we therefore invite you to rate the following areas and comment where appropriate.

10 Questions and approximately 5 minutes to complete.

Company Name *

Your Name *

The criteria are based on our Service performance against your expectations:

Expectations fully met
Performance satisfactory
Performance below the expected level
Expectation not met

1. How efficient is our telephone answering? *

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Comments (How efficient is our telephone answering?)

2. How efficient are we at responding to your emails? *

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Comments (How efficient are we at responding to your emails?)

3. How would you rate the service from your main account handler? *

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Comments (How would you rate the service from your main account handler?)

4. How would you rate the service while your account handler is on annual leave/sick leave? *

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Comments (How would you rate the service while your account handler is on annual leave/sick leave?)

5. How satisfied are you with the communication during the order process? (Order being received up until delivery) *

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Comments (How satisfied are you with the communication during the order process? (Order being received up until delivery))

6. How would you rate the service provided by the warehouse? *

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Comments (How would you rate the service provided by the warehouse?)

7. How would you rate the service provided by the transport division? (incl. Couriers and Pallet Track) *

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Comments (How would you rate the service provided by the transport division? (incl. Couriers and Pallet Track))

8. How efficient is the speed and accuracy of PODs being uploaded and communication with the POD team? *

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Comments (How efficient is the speed and accuracy of PODs being uploaded and communication with the POD team?)

9. How efficient are we at resolving any Non Conformances you may have? *

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Comments (How efficient are we at resolving any Non Conformances you may have?)

10. How would you rate our service overall? *

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Comments (How would you rate our service overall?)

If you have not answered excellent to any of these questions we would appreciate your feedback as to why.

If you have any other comments for something not covered above, please use this space to leave your feedback.

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