Customer Satisfaction Survey

1

2

We are striving to provide a service that meets your expectations, we therefore invite you to rate the following areas and comment where appropriate.

10 Questions and approximately 5 minutes to complete.

Company Name *

Your Name *

The criteria are based on our Service performance against your expectations:

4 Stars - Expectations fully met
3 Stars - Performance satisfactory
2 Stars - Performance below the expected level
1 Stars - Expectation not met

1. How efficient is our telephone answering? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How efficient is our telephone answering?)

2. How efficient are we at responding to your emails? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How efficient are we at responding to your emails?)

3. How would you rate the service from your main account handler? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How would you rate the service from your main account handler?)

4. How would you rate the service while your account handler is on annual leave/sick leave? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How would you rate the service while your account handler is on annual leave/sick leave?)

5. How satisfied are you with the communication during the order process? (Order being received up until delivery) *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How satisfied are you with the communication during the order process? (Order being received up until delivery))

6. How would you rate the service provided by the warehouse? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How would you rate the service provided by the warehouse?)

7. How would you rate the service provided by the transport division? (incl. Couriers and Pallet Track) *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How would you rate the service provided by the transport division? (incl. Couriers and Pallet Track))

8. How efficient is the speed and accuracy of PODs being uploaded and communication with the POD team? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How efficient is the speed and accuracy of PODs being uploaded and communication with the POD team?)

9. How efficient are we at resolving any Non Conformances you may have? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How efficient are we at resolving any Non Conformances you may have?)

10. How would you rate our service overall? *

Rate 1 out of 4Rate 2 out of 4Rate 3 out of 4Rate 4 out of 4

Comments (How would you rate our service overall?)

If you have not answered excellent to any of these questions we would appreciate your feedback as to why.

If you have any other comments for something not covered above, please use this space to leave your feedback.

Home
About Us
▼
Our Services
▼
News
Workshop
Gallery
Contact Us
Careers
Client Login